Thoughts for Retail

Retail Convergence - A Changing Landscape There is a large movement in retail toward what is now being called Convergence. Convergence ...

Clienteling The word clienteling came about as a rhetorical use of the noun clientele. It was used to describe activities one might ...

Quantifying Clienteling I have been involved in dozens of Clienteling projects over the years, and am quite actively engaged in consult...

Customer Centricity  - How to Leverage Social Media Social networking has been an area of focus for many retailers, yet few have a hand...

Customer Centricity is Still in its Infancy I ran across an interesting a article, and thread of comments on the topic of Customer Centric...

1:1 Customer-Centric Retailing Customer Centricity has become a prevalent buzzword in the retail industry over the last several years...